Dedication. Clarity. Competence.

This statement is to explain the status we are offering to provide you with legal services. Although we are qualified Paralegals, we are not entitled to practise in the same way as a solicitor or barrister. Therefore, in providing any legal services to you we are not acting as a solicitor or barrister and we are not subject to many of the rules which regulate practicing solicitors or barristers. This limits the services we can provide to you directly. We can provide you with legal assistance and represent you before certain Tribunals and in the Small Claims Court, but we cannot exercise rights of audience in Court, meaning that we have no automatic right to represent you in any open court without the express permission of the court. However, we are able to assist you and guide you through the court process and help you complete court documents, and of course, connect you with a Solicitor or Barrister when necessary.

We aim to provide you with possibly the best service and if you have any concerns about what we do for you, please let us know and we will try to resolve the problem. But you should know that you would have only limited rights to complain about us to anyone else.

The Legal Ombudsman, which can adjudicate on complaints about poor service by practising barristers and solicitors, cannot consider any complaint against us, because we are paralegals and therefore, this is beyond their remit.

However, if we cannot resolve your concerns, you can complain to NALP, our Professional Membership Body, and it will investigate whether we have failed to comply with any of the rules which apply to us. If NALP finds that the complaint against us is justified, it can sanction us and ultimately, can suspend my membership and withdraw my details from the National Paralegal Register.

We are covered by professional indemnity insurance.