Dedication. Clarity. Competence.

Who we are
Raven Legal Assistance provides self-help legal documents and fixed-fee paralegal support in England & Wales. We are not a regulated law firm or solicitors, and we are not authorised by the SRA, BSB, or OISC.

What that means

• We carry out unreserved legal activities: drafting letters and documents, explaining procedures, helping you prepare forms and evidence, and negotiating where appropriate.

• For reserved legal activities (e.g., conducting litigation, reserved appearances in open court), we will work alongside or refer you to a regulated solicitor or barrister.

Representation

• Employment Tribunal: we can represent you at case management and final hearings.

• Small Claims (County Court): we can support and speak on your behalf where permitted (e.g., as a lay representative under the Lay Representatives (Rights of Audience) Order 1999) or act as a McKenzie Friend with the court’s permission.

• Other courts: we can assist with paperwork and preparation; advocacy rights depend on the court’s permission.

Service standards & complaints
We aim to deliver clear, timely work. If something isn’t right, please email: jw@ravenlegal.co.uk with “Complaint” in the subject.

• We’ll acknowledge within 2 working days and aim to respond within 10 working days.

• If we can’t resolve it, we will signpost you to an appropriate ADR (mediation) provider (for example, CEDR) or suggest independent advice.

• The Legal Ombudsman cannot consider complaints about our service because we are not a regulated law firm.

Insurance
We maintain professional indemnity insurance appropriate to the services we provide. Evidence of cover is available on request.

Plain-English note: We’ll tell you upfront if any part of your matter needs a regulated lawyer and help you engage one, while we continue supporting you on the unreserved parts to keep costs predictable.