Bailiffs at the door: 15 things you must not do (UK)

Written By Jolanta Wrobel

When an enforcement agent (“bailiff”) visits, what you don’t do matters as much as what you do. Stay calm, keep the door closed, and read this list so you don’t accidentally make things worse.

England & Wales. General information—not legal advice. If you’re unsure, get help fast.

1) Don’t open the door

Most bailiffs can only enter by peaceful entry (an unlocked/open door or being invited in). Talk through the closed door or from an upstairs window. Keep doors and easily-opened windows locked.

2) Don’t let them in “just to talk” (or to use the toilet/phone)

If they cross the threshold once, they may list (“take control of”) goods inside. Keep conversations on the doorstep with the door closed.

3) Don’t sign anything on the doorstep under pressure

A “quick signature” is often a Controlled Goods Agreement (CGA). If you can’t keep the payments, missing one can lead to removal of goods. Read it properly first or ask for it by email.

4) Don’t make payment promises you can’t keep

Agreeing to unaffordable instalments will backfire. Offer realistic, budget-based payments only—after you’ve checked your finances.

5) Don’t ignore ID and paperwork

Ask them to show ID and their certificate number, and to confirm what debt, which court order/warrant, and which creditor. Take notes (time, names, reference numbers). Photograph documents through the glass if needed.

6) Don’t assume they can break in

For most debts (council tax, parking, consumer credit with a CCJ), they can’t force entry on a first visit. Some exceptions exist (e.g., criminal fines, HMRC) and usually require specific authority. If they claim this power, ask for it in writing.

7) Don’t leave doors or windows open

They can enter through any unlocked entry point. Keep everything shut and locked until they leave.

8) Don’t hand over car keys (and don’t park on your drive)

Vehicles are common targets. If a visit is likely, park your car away from your home (not on your drive or directly outside).
Do not move or interfere with a vehicle that’s already clamped or listed on a CGA.

9) Don’t let them take essential household items

Bailiffs can’t take basic domestic necessities (e.g., fridge, cooker, beds, kids’ items). They also shouldn’t take tools of the trade you reasonably need for work (up to a statutory limit), or Blue Badge/ Motability vehicles. Challenge politely if they try.

10) Don’t lie, but don’t overshare

Keep it factual: confirm your name and address; don’t volunteer extra personal information or admit liability on the doorstep.

11) Don’t get physical or aggressive

Obstruction can create separate problems. Stay calm, keep the door closed, and record details.

12) Don’t deal by phone if you’re flustered

Ask for everything in writing (email is fine). Written trails protect you and reduce pressure tactics.

13) Don’t ignore the earlier letters

A bailiff visit usually follows a Notice of Enforcement. If you missed it, ask the company to email copies of all notices and the balance breakdown.

14) Don’t assume you have no options if you’re vulnerable

If you’re ill, disabled, recently bereaved, pregnant, a single parent with young children, or have mental-health issues, tell them (in writing) and ask for a hold while you get debt advice. Ask for their vulnerability policy.

15) Don’t wait—act the same day

Email the bailiff firm to request:

  • a hold on enforcement while you seek advice,

  • a full breakdown of fees and balance, and

  • all copies of notices/warrants.
    Then speak to a debt adviser or legal support.

What to do instead (quick checklist)

  • Keep the door closed; speak politely through it.

  • Ask for ID, reference numbers, and documents.

  • Take notes/photos.

  • If you can pay something, make a realistic offer in writing.

  • If you’re vulnerable, say so in writing and ask for a hold.

  • Move your car away from home (unless clamped/CGA).

  • Get help quickly.

Need a letter?

If your case hasn’t reached enforcement (no court order yet), start with a simple “prove-it” letter to make collectors show evidence before you engage. If you’re already at bailiff stage, we can draft a short hold & vulnerability request email for you the same day. Call 0800 949 9401 or email jw@ravenlegal.co.uk.

Raven Legal Assistance provides self-help legal documents and fixed-fee paralegal support for England & Wales. We’re not a regulated law firm. If your case is urgent or complex, we can introduce a solicitor/barrister.

Jolanta Wrobel